#1: Change expectations. One reason people get stressed in traffic is that their expectation for the amount of traffic they’re expecting is often different than the reality of the volume of traffic. By approaching the driving time with an open mind and without expectations for the way things “should be,” people are less likely to get stressed.
#2: “Be” in the traffic. If you’re stuck in traffic, accept that this is where you are right now. And not only are you “in” the traffic, you’re part of the traffic! You’re in a community of people who are all stuck in this same situation, all wanting to get to where they’re going.
#3: Notice negative thinking. Negative thinking can amplify stress. If you notice negative thoughts about being in traffic, see if you can focus on something positive about the situation instead, like being grateful for having a car, or having a cell phone to let someone know you’re running late.
Managing your mindset can go a long way to reducing stress levels. Remember, you can’t change external events—you can only change your response to them.
Since studies show that behaving more compassionately toward yourself and others can make you happier, why not develop a compassion habit? The brain has neuroplasticity, or the ability to form new neural pathways and new ways of being. You can actually train your brain to operate from a center of compassion. Here are some tips on how to develop a compassion habit:
Start with yourself. Unless you practice self-compassion, it can be difficult to bring compassion to others. Every day, take time to be compassionate toward yourself, whether you pamper yourself with a bubble bath, practice a type of meditation designed to cultivate feelings of compassion, or simply pause for a few minutes to rest.
Notice your thinking. If you become aware of thoughts that are less than compassionate, see if you can shift to a more positive attitude. Although this can be especially challenging in some situations and with some people, the more you practice, the more natural a compassionate mindset can become.
Ask your inner critic to retire. Many people have developed an inner voice that freely offers negative judgments about their actions, such as “That was such a ridiculous thing to say!” or “You really messed up that presentation.” Ask this inner critic to step down, telling it that the job is no longer available. Replace internal criticism with internal encouragement, such as 19th century psychologist Emile Coue’s famous phrase, “Every day, in every way, I’m getting better and better.”
Look for commonalities. When you’re with people around a dinner table, notice everyone eating together. When you’re at a music venue, notice everyone listening to melodies together. Even when you’re sitting in traffic, you’re all here together, in this shared experience, as frustrating as it can be. The more you notice the common bonds between you and those around you, the more you’ll realize how interconnected we all are, and the more accessible a mindset of compassion can become.
Bring a compassionate approach to those around you—friends, family, colleagues, clients, and even those you don’t know. Take small steps, such as smiling at the cashier in the grocery store, or holding the door open for someone. You don’t have to make grandiose gestures to bring compassion into the world. As the activist Marian Wright Edelman said, “Be a flea for justice. Together all the fleas can move the big dog.”
Let operating from a center of compassion become a habit. When you consider that the first seven letters of the word compassion form the word “compass,” this can remind you to allow a mindset of compassion to guide your actions in the world.
Most sales professionals hope to know at the end of their presentation whether the customer wants to move forward. Yet, the timing doesn’t always work out that way due to reasons beyond the rep’s control, i.e., although they’d prefer to be the last vendor presenting, there might be presentations following theirs—or although they’d like to be the one to present to the board for final approval, they don’t always get the opportunity to do so.
In that waiting period between presentation and customer response, the sales representative can still reach out to the customer with a thank you note, with additional supporting material, or with anything else that makes sense. Yet, there still may be a short period of time where they’ll simply need to wait for an answer. Some sales professionals find that their minds fill with worried thoughts during this waiting period. They may think: What if they don’t accept my proposal? I need this sale to make my quota this month. If I don’t get this sale, my job is on the line. All these thoughts will do is cause stress; they won’t change the outcome of the sale. Sales professionals can only control their own actions and put their best foot forward. After they’ve explored the customer’s needs, wants and challenges—and offered their best solution—the next move is the customer’s.
Instead of stressing while waiting for an answer—remember, worrying won’t change the outcome— try strategizing instead. Consider that your customer will have a finite number of responses. Let’s take a look at four likely categories of responses.
1. The customer will say let’s move forward.
2. The customer will have an objection.
3. The customer will decide not to make a decision now, as they’re not ready.
4. The customer will tell you they’re going with someone else.
What would you do in each case?
Number one is easy: Process the sale.
Number two: Can you address the objection?
Number three: Can you explore the reasons for not being ready? If the customer is truly not ready, make sure you cycle back at a later date.
Number four: Did you miss something in the discovery process? Is there still time to go back? If not, are there other opportunities either now or in the future? Are there other departments or individuals within the organization that may have a need for your product or service?
Once you have your strategies in place, it’s time to sit back, let go of your stress, and contact a new prospect during this waiting period. Keep your energy moving, and keep your sales pipeline full.
Listening closely to your prospects and customers can be challenging, especially since the mind can process words at a rate of approximately 500 words per minute, but people talk at a rate of approximately 150 words per minute. Perhaps you’ve had the experience of listening to a customer and realizing your attention has been pulled away by distracting thoughts. You can use mindful listening skills to help you focus on customers, encourage them to talk, and identify their needs and challenges.
One effective mindful listening skill is the technique of paraphrasing what your customers say. I learned about this important skill while in college, working on a telephone crisis intervention hotline. During my training for the job, the supervisor’s instruction to “repeat what the callers say back to them” was confusing. I said, “You want me to repeat what the callers say back to them? Wouldn’t that be awkward?” The supervisor looked at me with a twinkle in her eye. “You think it would be awkward to repeat what the callers say back to them?” I nodded emphatically. “Yes, I do! (pause) Oooh. Now I get it.”
When you repeat your customer’s messages back, it creates understanding and shows the customer you’re listening. It also leaves room for a customer to say, “I didn’t exactly mean that, what I really meant was this.” You can either paraphrase the customer’s words throughout your conversation, or when your customer is finished answering your questions, by saying, “Just so I can make sure I understand . . .,” and then summarize what you just heard.
People love to have someone take an interest in what they say. The more you listen, the more you can learn, and the more you learn, the greater the probability of uncovering a need your product or service can fulfill. You can even practice mindful listening skills with family and friends—they’ll likely appreciate your attention to them!
One of the divers in the Thai cave rescue of 12 soccer players and their coach spoke of the importance of focus, saying, “You cannot let your mind slip out of focus, because when you start thinking, ‘I’m going to get stuck,’ that’s when you panic. You cannot think about anything else besides the task at hand.” The whole world watched the skill and focus these divers brought to the task at hand—and let out a collective sigh of relief as the last boys were rescued.
While few, if any, people reading this post have the experience of cave diving, most people still need to bring focus to their tasks at hand. A proven way to develop this focus is through the practice of meditation. Contrary to what some might believe, meditation is not a practice of suppressing thoughts, but it’s a process of coming into awareness of them—and then shifting your attention to a neutral object of awareness (such as your breath) each time another thought grabs your attention. Essentially, it’s like you’re taking your mind out of drive and shifting it to neutral–again and again and again, sometimes as often as every second or two. Just as the repetitive motion of doing abdominal crunches builds core strength, this continual shifting of awareness helps build your mind’s muscle—and develop your ability to focus.
People often tell me they can’t meditate, saying that their minds won’t settle down. Like starting any new practice, be patient and give yourself time to learn. It’s best to start small until you get used to meditating, and then you can gradually increase your practice time. You can find a selection of free, three-minute guided meditations here: https://soundcloud.com/joyrains.
You can also weave “mindful moments” into your day to help develop focus. For instance, try a walking meditation by bringing all your attention to the soles of your feet as they connect with the ground. Any time your mind wanders, simply bring it back to the feeling of the soles of your feet. Meditation practice doesn’t have to take a long time; sometimes it can be as simple as remembering to pause—if only for a few moments.
Whether you experience turbulence on an airplane, in your work life, or in your home life—meditation can help see you through times that are challenging. You can practice meditating by shifting your attention from your thoughts to something neutral, such as your breath or the feeling of your feet on the ground.
If you’re traveling in an airplane that starts to pitch and shake—your imagination may kick into high gear. The scenarios you imagine are dire: the plane dropping thousands of feet, crashing into the ocean, and your family members grieving your demise. Pretty soon you are in a full-blown stress response.
WAIT. Consider that your stress response is more in response to your thoughts than in response to what’s actually happening with the plane. You don’t know that the plane is going to drop, or that you’ll crash into the ocean, or that this will be the end of life as you know it.
CONSIDER. All you know is that you are experiencing turbulence. That’s it. See if you can stop making predictions about a dire future outcome.
CONNECT. Plant your feet on the floor beneath your seat. Feel the connection between the soles of your feet and the carpet. This will help keep your attention in your body, rather than lost in anxious thoughts.
BREATHE. Bring your attention to your breath moving in and out of your body. Perhaps you can notice the coolness of the air when you breathe in and its warmth when you breathe out. Notice your chest rising and falling. You can even silently say to yourself, “rising, falling” with each inhale and exhale to help keep your attention on your breath.
Every time you notice another anxious thought arising, see if you can release it, and gently bring your attention back to your feet and your breath. Bring your attention back as often as needed, even if it’s every second or two.
Remember, turbulence is not a permanent condition, and this, too, shall pass.